Managing up the ladder…
A conversation at work today got me thinking… the comment was that
… management should go up the chain, not down. Employees manage their managers, managers manage vice presidents, and vice presidents manage owners… all by managing the expectations of those higher. Unbridled expectations top down are a path to failure.
The discussion focused around how many business decisions, both at our organizations and abroad, seem to be stuck in the rut of leadership FORCING a decision without understanding (or caring to) the consequences or realities of the decision.
I had considered the concept; however, had never verbalized it so clearly as he did. The process of management is defined into leadership when the communication path becomes two-way: management guiding the direction and ADJUSTING based on feedback from those below, adjecent, and above them–and trusting in those who are experts.