Do you panhandle?
I remembered a quote that seemed fitting to a meeting I had this week. I had to dig a bit in my books to find it, but… it matches our entire environment to a ‘T’.
“The information technology organization should not have to go tin cupping to its user community for support for an enterprise information architecture. IF the business community cannot see the clear value of the enterprise information architecture, then the business is not yet ready for it. However, there are many things that can be done to educate business management to the point where they can see value.”
Building Enterprise Information Architectures: Reengineering Information Systems by Melissa A. Cook
Unfortunately, the current mindset is to tin cup (beg) for everything from our users—rather than a collaborative relationship. So, I wonder who the task of changing that mindset falls to? The CIO, the department supervisors, or the workers who are interacting with the customers? Perhaps all of them?
I believe it requires everyone’s effort—from all levels of the organizational chart—to get buy in from both internal customers (aka: your peers in the technology department) and your true customers (whether they be cross-department or external). The higher levels reiterate the vision, create desire with the organization, and prove value (or outweigh opportunity costs) while the levels below provide proof of concept, analysis, and ROI for the implementation of these processes.